At Romance Bazar, we strive to ensure customer satisfaction by offering high-quality products and reliable service. Due to the sensitive nature of our products, please review our refund and return policy carefully.
1. No Returns or Exchanges
- For hygiene and safety reasons, all sales are final, and we do not accept returns or exchanges for any products.
2. Refund Policy
Refunds are available only in the following cases:
- Damaged Product: If the product is damaged during delivery, you are eligible for a refund.
- Wrong Product Delivered: If you receive an incorrect item, a refund will be issued.
To qualify for a refund:
- You must report the issue within 24 hours of receiving the product.
- Provide clear photographic evidence of the damage or incorrect item.
3. Non-Refundable Situations
We cannot process refunds in the following situations:
- Change of mind after purchase.
- Delay in delivery due to circumstances beyond our control.
- Issues not reported within the specified timeframe.
4. How to Request a Refund
To request a refund, please contact us at:
- Email: refund@romancebazar.com
Provide the following details: - Order ID
- Reason for refund request
- Photographic evidence, if applicable
5. Refund Process
- Once your request is reviewed and approved, the refund will be processed within 7 business days.
- Refunds will be issued via your original payment method (Bkash or Rocket).
6. Contact Us
If you have any questions about our refund and return policy, please reach out to our support team:
- Email: support@romancebazar.com
Thank you for understanding our policies as we prioritize hygiene, safety, and customer satisfaction.